Privacy Policy

This Privacy Policy explains how Klaipeda Discoveries processes personal data when you use vesselviewmeteor.click, make an inquiry, or arrange a guided tour or excursion.

Policy guidance

This summary highlights how to navigate the information provided in this policy.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

Data category

Data We Collect

We may process identification and contact details, booking and payment information, trip preferences, fitness or route suitability details you choose to provide, communication records, and technical data such as device, browser, and usage information. Where needed for a specific excursion, we may also process information relevant to meeting arrangements, route planning, weather checks, and return-plan confirmation.

The data we collect depends on booking, inquiry, and website use.

Collection source

Data Sources

We receive personal data from website forms, email, phone calls, booking communications, and messages related to excursion planning. We also collect certain data automatically when you visit the website, such as log data, cookie data, and basic technical identifiers. In limited cases, we may derive operational notes from the booking process, such as route suitability or scheduling details.

Most information comes directly from users or from site activity.

Cookie type

Cookies and Similar Technologies

The website may use essential cookies needed for basic operation, preference cookies that remember settings, and limited analytics cookies that help us understand site performance and usage patterns. Cookies may be session-based or persistent depending on their function. We do not rely on cookies to collect more information than is reasonably needed for these purposes.

We use only standard cookie categories for operation, analytics, and preferences.

User control

Cookie Controls

You can block or delete cookies through your browser settings. If the website provides a cookie notice or preference tool, you may use it to manage non-essential cookies. Disabling some cookies may affect site functionality, form handling, or preference storage.

Cookie preferences can be adjusted through browser settings and, where available, site controls.

Your Rights

Subject to applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, and ask for restriction or portability in appropriate cases. If we rely on consent, you may withdraw it for future processing. We may need to verify your identity before acting on a request.

Your rights depend on the legal basis and the type of data involved.

How to Make a Request

To exercise a privacy right, send a clear request using the contact details in this policy and describe the information or action you are requesting. We may ask for additional details to confirm your identity and locate the relevant records. If we cannot fully comply, we will explain the reason where required by law.

Requests are reviewed case by case and may require identity verification.

Data Retention

We retain personal data for the period needed to manage inquiries, bookings, payments, excursion administration, and related legal or accounting obligations. When data is no longer required, we delete it or anonymize it, unless a longer retention period is needed for dispute handling, compliance, or security purposes.

We keep data only for as long as needed for the stated purpose or legal recordkeeping.

Policy Updates

The updated version will apply from its stated effective date. If a change is material, we will take reasonable steps to draw attention to it through the website or other appropriate communication channels. We encourage you to review this policy periodically.

We may revise this policy when our practices, legal duties, or website features change.

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, assess route suitability, confirm meeting and return plans, manage bookings and payments, provide guided excursion services, maintain records, improve website performance, handle security and fraud prevention, and meet legal, accounting, and administrative obligations.

We process data only for operational, contractual, and legal purposes.

02 · Sharing

Service Providers

We may share personal data with payment processors, website hosting and technical support providers, communication tools, and other operational partners that help us run the website and manage bookings. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.

Service providers receive only the data needed to perform their functions.

03 · Legal basis

Legal Disclosure

We may disclose personal data when required to comply with law, court orders, tax or accounting obligations, or lawful requests from public authorities. We may also share information to establish, exercise, or defend legal claims, or to protect the rights, safety, and security of our business, guests, and others.

Disclosure to public authorities is limited to lawful requests and compliance duties.